Privacy Policy

This Privacy Policy describes how Prime Garage Door Services("we," "us," "our") collects, uses, and protects your personal information when you visit our website, request a service, schedule an appointment, or communicate with us by phone, text message, or email. We are committed to protecting your privacy and complying with applicable U.S. and California privacy laws, including the California Consumer Privacy Act (CCPA) and the Telephone Consumer Protection Act (TCPA).

We collect information you voluntarily provide, including:

• Contact information: name, phone number, email address, and service address.
• Service details: the nature of your garage door issue, preferred scheduling, and zip code for coverage verification.
• Communications: records of phone calls, text messages, and emails you exchange with us.
• Payment information: billing details processed securely through our payment provider (we do not store full card numbers).

We may also automatically collect technical data such as IP address, browser type, device type, and pages visited through cookies and analytics tools.

When you provide your mobile number and request service, you consent to receive SMS/text messages from us for appointment confirmations, scheduling, technician dispatch notifications, and service follow-ups. These messages are sent via Application-to-Person (A2P) messaging over a 10-digit long code (10DLC) in compliance with carrier guidelines.

Opt-out: Reply STOP to any message to unsubscribe. Help: Reply HELP for support, or call (661) 699-4257. Message and data rates may apply.

We retain message records only as long as necessary to provide service and respond to inquiries. We do not sell your mobile number or SMS data to third parties for marketing.

We use the information we collect to:

• Schedule, confirm, and perform garage door services.
• Communicate with you about appointments and estimates.
• Verify service-area coverage using your zip code.
• Process payments and issue invoices/receipts.
• Respond to your questions and provide customer support.
• Improve our website, services, and customer experience.
• Comply with legal obligations and protect against fraud.

We do not sell your personal information. We may share information with:

• Service providers: SMS/messaging platforms, payment processors, and analytics providers that support our operations, under contractual privacy obligations.
• Technicians & dispatch: internal team members who need the information to perform your service.
• Legal authorities: when required by law, court order, or to protect our rights and safety.

We use cookies and similar technologies to analyze website traffic, remember preferences, and improve functionality. You can control cookies through your browser settings; disabling them may limit some site features. Analytics data is aggregated and not tied to personally identifiable information unless you submit a service request.

We retain your personal information for as long as necessary to provide services, fulfill legal or accounting requirements, and resolve disputes. Service records and communications may be kept for the duration of any applicable warranty period plus a reasonable retention window.

We implement reasonable technical and organizational safeguards to protect your information. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your data using industry-standard practices.

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used.
• Access a copy of your personal information.
• Delete your personal information (subject to legal exceptions).
• Opt out of the "sale" or "sharing" of personal information. We do not sell your data.
• Non-discrimination: we will not treat you differently for exercising your privacy rights.

To exercise these rights, contact us at primegaragedoors661@gmail.com or call (661) 699-4257. We will verify your identity before processing requests.

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a minor has provided us information, contact us and we will delete it.

Our website may link to third-party sites (e.g., Google Maps, review platforms). We are not responsible for their privacy practices. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

Questions about this Privacy Policy or your data? Contact Prime Garage Door Services at (661) 699-4257 or primegaragedoors661@gmail.com.