Terms of Service

By accessing or using the website, mobile site, SMS/text messaging services, or scheduling tools operated by Prime Garage Door Services ("we," "us," "our," or "the Company"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our services or submit your contact information.

These Terms apply to all visitors, customers, and anyone who communicates with us by phone, text message, email, or through any form or booking tool on our site.

Prime Garage Door Services provides residential and commercial garage door repair, installation, tune-up, and maintenance services in Bakersfield, California and surrounding Kern County and Tulare County areas. Services include, but are not limited to: broken spring repair, opener installation and repair, roller and cable replacement, off-track door repair, track repair, new door and panel installation, and 24/7 emergency dispatch.

All service appointments, estimates, and arrival windows are confirmed verbally by phone or text message. Online requests are not a guarantee of an appointment until confirmed by our dispatch team.

By providing your phone number and requesting service, you expressly consent to receive SMS/text messages from Prime Garage Door Services at the telephone number you provide. Message frequency varies and may include appointment confirmations, scheduling updates, technician arrival notifications, estimate follow-ups, and service-related communications.

Message and data rates may apply. Check with your mobile carrier for details on your messaging plan.

Opt-out / STOP instructions: You may cancel SMS communications at any time by replying STOP to any message. After opting out, you may receive one final confirmation message. To re-subscribe, reply START or contact us by phone.

Help instructions: For support, reply HELP to any message or call us at (661) 699-4257.

We do not sell or share your mobile information for marketing purposes to third parties. SMS consent is not a condition of any purchase or service.

Estimates provided by phone, text, or online are approximate and based on the information you share. Final pricing is confirmed on-site after a technician inspects the door and its components. We provide transparent, upfront pricing before any work begins — you approve the scope and cost before we proceed.

Appointments are scheduled based on technician availability and service-area coverage. Emergency / same-day dispatch is subject to availability and is not guaranteed.

You agree not to:

• Use this site or our services for any unlawful purpose.
• Submit false, misleading, or fraudulent information in a service request or booking.
• Attempt to disrupt, overload, or impair the site, booking tools, or SMS systems.
• Use automated systems (bots, scrapers) to collect data or submit requests without our written permission.

All content on this website — including text, graphics, logos, images, and the Prime Garage Door Services name — is the property of Prime Garage Door Services and protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content without our prior written consent.

Workmanship and parts warranties are provided per the terms discussed at the time of service and noted on your invoice or receipt. Any manufacturer warranties on installed products are governed by the respective manufacturer's terms.

This website and its content are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that the site will be uninterrupted or error-free.

To the fullest extent permitted by law, Prime Garage Door Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of this website or our services. Our total liability for any claim related to services performed shall not exceed the amount paid for the specific service giving rise to the claim.

This site may contain links to third-party websites (such as Google Maps, review platforms, or payment processors). We are not responsible for the content, privacy practices, or services of those third parties. You review and agree to their terms when visiting them.

We may update these Terms at any time. The "Last updated" date below reflects the most recent revision. Continued use of our site or services after changes constitutes acceptance of the updated Terms.

Questions about these Terms? Contact Prime Garage Door Services by phone or text at (661) 699-4257 or email at primegaragedoors661@gmail.com.